Overseas shipping information
Which countries provide overseas delivery services?
We currently provide delivery services to the following countries:
Australia, Brunei, Canada, China, Philippines, Japan, Singapore, UK, USA, Hong Kong, Macau, Malaysia. If your country is not on this list, please contact us.
How do I track my order?
If you cannot find your order tracking number on the order page, please contact us via Facebook, LINE or Instagram. Delivery time may vary according to different regions, please be patient.
How to check shipping costs and overseas discounts?
Anyone who purchases more than NT$3500 will enjoy a discount for overseas purchases. The more you buy, the greater the discount. Before checking out in your shopping cart, click Global Shipping and select the country you want to ship to, and you can confirm the shipping fee and full discount. amount.
- The overseas delivery partner companies are as follows. Since the service scope of each region is different, please pay attention to the following precautions :
SF Express: Hong Kong, Macau, Australia, Brunei, Canada, Mainland China, Japan, Philippines, United Kingdom, and United States.
SF Express: Available for shipping to Hong Kong, Macau, Australia, Brunei, Canada, Mainland China, Japan, Philippines, United Kingdom, and the United States.
NINJAVAN: Malaysia, Singapore. NINJAVAN: Malaysia and Singapore.
- SF Express [Prohibited] filling in "Mr.
For delivery areas other than mainland China, Hong Kong, and Macau, the recipient must fill in the full name in English and cannot be abbreviated. Please enter the correct and complete name. If the recipient information is incorrectly filled in and the package cannot be delivered and is returned, it will be processed as a return. The actual round-trip freight, commodity duties, and storage fees incurred will be deducted before the remaining balance is refunded.
- Due to customs clearance issues when shipping to mainland China, please be sure to add your " company name " at the end of the address.
(The delivery address does not need to be the address of the company, but the name of the company/unit must be attached to facilitate customs clearance)
Will overseas logistics companies and delivery information change depending on the country?
- International parcels may be subject to duties and taxes. Due to different customs and tax regulations in different places, the tax-free amount will be determined by the local customs.
- For detailed instructions on tax regulations, it is recommended that you refer to the relevant instructions on the country's customs website before receiving the goods.
- Please note that shipping costs do not include customs duties and local taxes. All customs duties and taxes required are borne by you.
- If you are unable to pay the customs duties or the package is returned for other reasons, a refund will be issued after deducting the return shipping fee and related fees.
Products that are not shipped overseas?
Some products cannot be shipped abroad due to legal regulations, and these products will be marked with "overseas delivery not available" on the product page.
Possible reasons for failure to deliver:
- This item is an authorized product and has authorized sales area restrictions.
- Items restricted for import into this region (if there are any missing specifications, please refer to the restrictions in each region)
- Special reminder: Please abide by the import regulations and restrictions (contraband, etc.) in the area where you receive the goods. If relevant legal issues arise, you, the member, will be responsible.
After placing an order, can I still change the shipping address?
After the order is completed, if you need to change the shipping information, you can send a private message to the official FB, LINE or IG in [Transaction Processing].
- If an incorrect address is found in [Shipment] and delivery needs to be canceled, the balance of the original order will be refunded after deducting the return shipping fee and customs duties between the two places.
- If the address is found to be incorrect in [Shipment], the address needs to be changed for delivery. The additional cost of the related address change must be borne by you, the member.
- If the package cannot be delivered successfully due to incorrect original shipping information or failure to contact the customer during delivery, an email notification will be sent to you; if no reply is received from you within three days, the package will be returned and the round-trip shipping fee will be deducted. After paying customs duties in both places, the balance of the original order will be refunded.